This CNTXT Privacy Policy (“Policy”) explains how CNTXT FZCO. and its affiliates and subsidiaries operating under the ‘CNTXT’ brand (“CNTXT“, “we“, “our” or “us“) collect, store, use, disclose and otherwise process information about you when you interact withour www.cntxt.tech (“Website”) and our services, or products. This Policy also sets out more information about your privacy rights.
By using CNTXT's services and website, users accept the terms outlined in this Data Privacy Policy.
3. Scope of Privacy Policy
This Policy explains and describes when this Policy applies. Below are the following Sections of this Policy:
- Applicable Legislation & Guidance
- Definitions
- Scope
- Types of Personal Data We Collect
- How We Use Your Personal Data
- Legal Basis for Processing Personal Data
- Disclosure of your personal information by us
- Data Security and Protection
- Data Retention
- Transferring Personal Information to Third Parties
- Cookies and Tracking Technologies
- Your Rights
- Training Changes to the Privacy Policy Contact Information
- Governing Law
4. Legislation & Guidance
This Policy aims to meet the requirements of the General Data Protection Regulation (Regulation (EU) 2016/679), the ADGM Data Protection Regulations of 2021, and Federal Decree Law No. 45/2021 on the Protection of Personal Data of the United Arab Emirates.
The definitions of key terms used in this Policy are provided below:
Personal Data means any data relating to an identified natural person, or a natural person who can be identified, directly or indirectly, through the linking of data, by reference to an identifier such as his name, voice, image, identification number, online identifier, geographical location, or one or more physical, physiological, economic, cultural or social characteristics.
Process or Processing means anything done to personal data, such as collecting, recording, organizing, structuring, storing, adapting, altering, retrieving, using, disseminating, erasing or destroying. Processing can be automated or manual.
Unless otherwise specified in this Policy, terms shall have the meanings assigned to them under the ADGM Data Protection Regulations. If a term is not defined in the ADGM Data Protection Regulations, it shall have the meaning ascribed to it under the laws of Abu Dhabi, the United Arab Emirates, or the General Data Protection Regulation (GDPR), in that order of precedence. If no specific definition exists within these frameworks, the term shall be interpreted based on generally accepted principles of data protection law.
This Privacy Policy applies to the personal information we collect when you use our website and our products, services, and applications (collectively, the “Services”), when you attend a CNTXT event, or otherwise interact with us. This information may include the information below:
- Personal Information You Provide Directly: We collect personal information that you voluntarily share with us when interacting with our website or Services. This information is used to deliver, enhance, promote, and secure the Services, protect our legitimate interests, or comply with legal obligations. While providing this information is optional, it may be necessary for specific activities, such as account registration. Failure to provide this information could prevent CNTXT from offering the requested Services.
- Personal Information Collected Automatically: We automatically collect certain information, which may include personal data, using standard tools such as log files, cookies, pixel tags, and similar technologies as you navigate our Services or engage with our emails. For further details, please refer to our Cookie Policy
- Personal Information Collected Through Third Parties: We may obtain personal data from third-party sources, such as authentication providers and public databases, for purposes like user verification and marketing. For example, if you log in to your account using Google credentials, we may access your name and email address for authentication purposes
7. Types of Personal Data We Collect
The types of personal data we collect may include without limitation:
- Contact Information: Name, email, phone number.
- User Data: Data generated from our services.
- Usage Information: Details on how our services are accessed.
- Additional Information: Data voluntarily provided for specific purposes.
8. How We Use Your Personal Data
We will use your personal data for the following purposes:
- Improve and deliver our solutions
- Communicate with users and offer support
- Personalise experiences
- Fulfil legal requirements
9. Legal Basis for Processing Personal Data
The principles of Lawfulness, fairness and transparency are the pillars of processing your Personal Data. We process your personal data based on the following legal grounds:
- Consent: You have given your consent for us to process your personal data for a specific purpose or share your personal information with us voluntarily without our any attempt.
- Contract: The processing is necessary for the performance of a contract with you.
- Legal obligation: The processing is necessary to comply with a legal obligation that we are subject to.
- Legitimate interests: The processing is necessary for our legitimate interests, such as improving our services or protecting our business, provided that your interests and fundamental rights do not override those interests.
10. Disclosure of your personal information by us
We may disclose your information to our third-party service providers, agents and subcontractors for the purposes of providing services to us or directly to you on our behalf, including to provide transcription, insights, and detailed notes etc.
We only disclose your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions and the data shall be deleted on completion of processing. We do not sell your personal information to third parties.
11. Data Security and Protection
- We have implemented industry-standard measures to safeguard personal information from unauthorised access, disclosure, alteration, and destruction.
- Access to personal information is restricted to authorised personnel with a legitimate need to access such data.
13. Transferring Personal Information to Third Parties
- We do not sell or rent personal information to third parties.
- We may share personal information with trusted third-party service providers for the sole purpose of delivering our services.
- Sharing personal data, if any, is subject to the applicable rules and regulations in the United Arab Emirates.
14. Cookies and Tracking Technologies
- We use cookies and similar tracking technologies to enhance user experiences.
- Users can manage cookie preferences through their browser settings.
15. Google Workspace APIs and Artificial Intelligence
We have implemented industry-standard measures to safeguard personal information from unauthorised access, disclosure, alteration, and destruction.
1. Any data accessed through Google Workspace APIs is not and will not be used for:
- Developing generalized artificial intelligence (AI) models
- Communicate with users and offer support
- Personalise experiences
- Fulfil legal requirements
2. Scope of Data Usage
- Developing generalized artificial intelligence (AI) models
- Communicate with users and offer support
- Personalise experiences
- Fulfil legal requirements
3. User Rights and Transparency
- Users can be assured that:
- Their data accessed via Google Workspace APIs remains protected
- Such data is used solely for the intended service functionality
- No derivation of AI/ML models occurs from their information
Individuals have the right to:
- Request access, correction, or deletion of their personal information. Requests can be submitted to support@cntxt.tech .
- Request confirmation that their personal data is being processed.
- Request clarification regarding the purposes of the data processing.
- Inquire about the categories of personal data concerned.
- Ask who the data has been, or will be, shared with.
- Request information on how long the data will be stored or, if this is not possible, the criteria used to determine the retention period.
- Request details about the source of the data if it was not provided directly by the individual.
- Inquire whether any automated decision-making is being applied to their data and understand its significance and potential consequences for them.
All our employees receive data protection training as part of their induction process. Data protection will also form part of continuing professional development where changes to legislation, guidance, or our processes make it necessary.
18. Changes to the Privacy Policy
We may periodically update this Data Privacy Policy. Changes will be reflected on our Website with the updated date. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Website.
For questions, concerns, or requests related to this Data Privacy Policy, please contact us at
support@cntxt.tech .
This Data Privacy Policy is governed by the laws of the Abu Dhabi Global Market, United Arab Emirates.
